Last updated March 25, 2026
Freshchat
StartupAI-powered messaging platform for customer engagement across web, mobile, and social
Best for: Teams wanting modern messaging-first support with AI bots and proactive engagement
Target Audience
Growing teams, messaging-first
Overview
Freshchat is Freshworks AI-powered messaging platform providing chatbot automation, proactive campaigns, multi-channel messaging, and intelligent routing with a generous free tier for up to 10 agents.
Key Features
Integrations
Pros
- Generous free tier 10 agents
- Modern messaging platform
- Proactive campaigns
- Good bot builder
Cons
- Part of Freshworks ecosystem
- Less standalone value
- AI less advanced than Intercom
- Best within Freshworks
Quick Facts
- Pricing
- Per agent
- Starting Price
- Free (10 agents) / $15/agent/month
- Category
- Ai Helpdesk Agents
Pricing Details
Free up to 10 agents. Growth $15/agent/mo, Pro $39/agent/mo, Enterprise $69/agent/mo.
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