Agent Directory

Ada

Custom (usage-based)

4.4

Enterprise AI agent platform that automates customer service across chat, email, voice, and social channels

Best for: Enterprise businesses that need no-code AI agent creation with cross-channel automation and brand customization

Gorgias AI

Subscription + per ticket

4.4

AI-powered ecommerce helpdesk that automates support and turns service interactions into revenue

Best for: Shopify and ecommerce brands that want AI support automation deeply connected to their store data

Intercom Fin

Per resolution

4.4

AI agent that resolves complex customer queries with human-quality answers powered by your knowledge base

Best for: SaaS companies and tech-forward businesses that want conversational AI resolving support issues with minimal human involvement

Zendesk AI

Per agent + per resolution

4.3

Enterprise AI-powered customer service platform with autonomous agents, copilots, and workflow automation

Best for: Mid-to-large businesses already using Zendesk who want native AI automation across their entire support operation

Salesforce Agentforce

Enterprise custom

4.3

Autonomous AI agents embedded in Salesforce Service Cloud for enterprise-scale customer service automation

Best for: Enterprises already using Salesforce CRM who want AI agents deeply integrated with their customer data

FunSupport

Flat subscription (unlimited everything)

4.2

Human-first AI helpdesk with Voice-to-Solve, unlimited AI resolutions, and 16 widget themes — no per-agent or per-resolution fees

Best for: Small SaaS teams and startups that want unlimited AI support with zero per-agent or per-resolution charges where customers always have the option to talk to a human

Freshdesk Freddy AI

Per agent with AI add-ons

4.1

AI-powered helpdesk with autonomous bots, agent assist, and predictive analytics within the Freshworks ecosystem

Best for: Small to mid-size businesses wanting a full helpdesk suite with AI capabilities at an accessible price point

Decagon

Custom

4.4

Agentic AI that learns from every customer interaction and achieves 74% auto-resolution rates

Best for: Growth-stage companies with high support volumes that need AI resolving complex multi-step issues autonomously

eesel AI

Subscription

4.3

AI support teammate that trains on your docs, tickets, and knowledge base for hallucination-free answers

Best for: Support teams frustrated with AI hallucinations who want an agent trained exclusively on verified company data

Front AI

Per user

4.3

Collaborative inbox platform with AI that drafts replies, summarizes threads, and routes messages across teams

Best for: Teams that collaborate on customer communication across email, chat, and social and need AI to speed up responses

Klaus

Per user

4.3

AI-powered conversation review and QA platform that automatically scores support quality across all channels

Best for: Support teams that want automated quality assurance scoring across all channels without manual review

Crescendo.ai

Per resolution

4.3

AI plus human hybrid support platform offering 24/7 global support in 50+ languages starting at $1.25 per resolution

Best for: Companies that want high-quality AI support with guaranteed human backup at affordable per-resolution pricing

Siena AI

Custom

4.3

Empathic AI customer service agent designed for ecommerce brands that sounds authentically human

Best for: DTC and ecommerce brands that want AI support with a warm brand-authentic tone not robotic responses

PolyAI

Enterprise custom

4.3

Enterprise voice AI for high-containment call center automation with natural conversational experience

Best for: Large enterprises needing multilingual voice AI for high-containment call center automation

Balto

Per agent

4.3

Real-time AI coaching for phone support agents that guides conversations, ensures compliance, and improves outcomes

Best for: Call centers and phone support teams that want real-time AI coaching to improve agent performance during live calls

Gladly AI

Per agent

4.3

People-centered AI customer service platform that treats every interaction as part of one lifelong conversation

Best for: Consumer brands that want AI support centered around customer relationships not ticket numbers

Cognigy

Enterprise custom

4.2

Enterprise conversational AI across voice and chat with enterprise-grade controls and compliance

Best for: Enterprises needing conversational AI across voice and chat with enterprise-grade controls

Voiceflow

Freemium

4.2

Collaborative AI agent builder for creating, testing, and deploying conversational support experiences

Best for: Product and CX teams that want to collaboratively design and iterate on AI support agents with a visual builder

MaestroQA

Custom

4.2

Quality assurance platform with AI-powered grading, coaching workflows, and agent performance analytics

Best for: Support leaders who want to build a structured QA program with AI-assisted grading and coaching at scale

Document360

Subscription

4.2

AI-powered knowledge base platform for creating self-service help centers that reduce ticket volume

Best for: SaaS and tech companies that want a professional knowledge base with AI search and auto-generated suggestions

Guru

Per user

4.2

AI-powered knowledge management platform that delivers verified answers to agents wherever they work

Best for: Support teams that need real-time knowledge access within their existing tools

Kustomer AI

Per user

4.2

AI-powered CRM and support platform with unified customer timelines and autonomous AI agents

Best for: Customer-centric brands that want AI support deeply connected to a unified view of every customer interaction

Help Scout AI

Per user

4.2

AI-powered shared inbox and help desk designed for small and mid-size businesses that prioritize human-quality support

Best for: Small teams of 2-25 agents that want a clean simple helpdesk with AI assistance without enterprise complexity

Crisp AI

Per workspace

4.2

All-in-one customer messaging platform with AI agents trainable on your documentation and EU-hosted data

Best for: European companies and privacy-conscious businesses that need GDPR-compliant AI support with EU data hosting

Assembled

Per user

4.2

AI workforce management platform for support teams that forecasts volume, schedules agents, and tracks performance

Best for: Support leaders managing 10+ agents who need AI-powered scheduling, forecasting, and performance optimization

My AskAI

Subscription

4.2

AI support agent that plugs into your existing helpdesk and deflects up to 75% of tickets

Best for: Teams that want to add AI support on top of their existing helpdesk without switching platforms

Forethought

Custom

4.2

AI platform that triages, resolves, and assists with support tickets using predictive intelligence

Best for: Mid-market support teams that need AI-powered ticket triage and intelligent routing alongside autonomous resolution

Fini AI

Per resolution

4.2

AI support agent for fintech and SaaS handling sensitive workflows like KYC, disputes, and account changes

Best for: Fintech startups and SaaS companies handling sensitive support workflows where accuracy and compliance are critical

Observe.AI

Custom

4.2

AI-powered conversation intelligence platform that transcribes, analyzes, and coaches call center agents

Best for: Contact centers wanting AI-driven QA scoring, agent coaching, and conversation analytics across voice interactions

Talkdesk AI

Per user

4.2

Cloud contact center with AI-powered virtual agents, agent assistance, and workforce management

Best for: Mid-to-large contact centers that need AI across voice, digital channels, and workforce optimization

Botpress

Freemium

4.1

Open-source AI chatbot builder with visual flow designer and GPT-powered natural language understanding

Best for: Developers and technical teams that want full control over their AI chatbot with open-source flexibility

HubSpot Service Hub AI

Tiered

4.1

AI-powered customer service tools within HubSpot CRM including chatbots, ticketing, and knowledge base

Best for: Small to mid-size businesses already using HubSpot CRM who want AI support tools without adding another vendor

Tidio Lyro

Per conversation

4.1

AI chatbot for small businesses that resolves routine support questions from your FAQ and knowledge base

Best for: Small ecommerce stores and SMBs wanting an affordable easy-to-setup AI chatbot for basic support automation

Chatbase

Subscription

4.1

Custom ChatGPT-like chatbot you train on your own data for website support and lead capture

Best for: Businesses wanting a custom AI chatbot trained on their specific documents and FAQs that deploys in minutes

Dixa

Per agent

4.1

Conversational customer service platform with AI-powered routing, agent assist, and unified conversations

Best for: Growing brands that want a modern conversational support platform replacing legacy ticketing systems

Richpanel

Subscription

4.1

AI-powered ecommerce support platform with self-service portal and GPT-powered agent assist

Best for: Ecommerce brands that want a branded self-service portal where customers resolve their own order issues with AI

DevRev

Freemium

4.1

AI-native support platform that connects customer conversations directly to product development

Best for: SaaS companies that want customer support data flowing directly to product and engineering teams

Hiver

Per user

4.1

AI-powered shared inbox built on top of Gmail for customer support teams

Best for: Small support teams that work in Gmail and want AI-assisted shared inbox without leaving their email

Missive

Per user

4.1

Collaborative email and chat platform with AI for drafting replies, translating, and summarizing

Best for: Small teams that share email inboxes and want AI to help draft, translate, and organize communications

Yuma AI

Per ticket

4.1

AI agent that automatically drafts and sends responses to ecommerce support emails

Best for: Ecommerce brands drowning in support emails who want AI drafting and sending accurate replies autonomously

NICE CXone

Enterprise custom

4.1

Enterprise cloud contact center platform with AI self-service, agent assist, and interaction analytics

Best for: Large enterprises with complex contact center operations needing AI across all channels

Aisera

Enterprise custom

4.1

AI service management platform with autonomous ticket resolution, routing, and employee support

Best for: IT and enterprise service desks that need AI-powered ticket automation across customer and employee support

Zowie

Custom

4.1

AI that resolves ecommerce support tickets while generating revenue from conversations

Best for: Ecommerce brands wanting AI that resolves support tickets while generating revenue from conversations

Netomi

Custom

4.1

Enterprise AI that resolves high-volume email support autonomously with deep backend integration

Best for: Enterprise brands wanting AI to resolve high-volume email support autonomously

Stonly

Custom

4.1

Interactive knowledge base with step-by-step guides and AI that adapts to each customer situation

Best for: Support teams wanting interactive step-by-step troubleshooting guides instead of static FAQ pages

SupportLogic

Custom

4.1

AI that predicts escalations and monitors customer sentiment across support tickets for B2B SaaS

Best for: B2B SaaS wanting AI to predict escalations and monitor customer sentiment across tickets

Level AI

Custom

4.1

Enterprise contact center AI QA scoring across 100% of conversations with real-time coaching

Best for: Enterprise contact centers needing AI QA scoring across 100% of conversations

EdgeTier

Custom

4.1

Real-time AI anomaly detection and quality monitoring for contact centers

Best for: Contact centers wanting real-time anomaly detection and quality monitoring

NiceReply

Subscription

4.1

AI-powered CSAT, NPS, and CES surveys with sentiment analysis for support teams

Best for: Support teams wanting AI-powered CSAT, NPS, and CES surveys with sentiment analysis

Replicant

Custom

4.1

AI that autonomously handles phone calls end-to-end for high-volume contact centers

Best for: High-volume contact centers wanting AI to autonomously handle phone calls end-to-end

Parloa

Custom

4.1

European enterprise AI phone agents with strong GDPR compliance and natural conversation

Best for: European enterprises wanting AI phone agents with strong GDPR compliance

Sprinklr Service

Per user

4.1

Enterprise AI managing support across 30+ digital channels with unified analytics

Best for: Enterprise brands managing support across 30+ digital channels with unified AI

Certainly

Custom

4.1

Conversational AI for ecommerce that converts support conversations into sales

Best for: Retail and ecommerce brands wanting AI chatbots that generate revenue from support interactions

Helpjuice

Subscription

4.1

Powerful standalone AI knowledge base with advanced search and analytics

Best for: Teams wanting a powerful standalone knowledge base with AI-powered search and analytics

Haptik

Enterprise custom

4.1

Enterprise conversational AI for support, commerce, and engagement across 20+ channels

Best for: Large enterprises in retail, financial services, and telecom needing conversational AI at massive scale

Loris AI

Custom

4

Real-time conversation guidance and quality monitoring for contact centers

Best for: Contact centers wanting real-time conversation guidance and quality monitoring

SentiSum

Custom

4

AI that auto-tags, categorizes, and routes tickets based on topic and sentiment analysis

Best for: Support teams wanting AI to auto-tag, categorize, and route tickets based on topic and sentiment

Leena AI

Custom

4

AI-powered employee support and service desk automation for HR and IT teams

Best for: HR and IT teams wanting AI-powered employee support and service desk automation

Slite

Per member

4

AI-powered internal wiki that answers team questions from your documentation

Best for: Remote teams wanting an AI-powered internal wiki that answers questions from documentation

Stylo AI

Per agent

4

Zendesk AI add-on that auto-generates ticket responses and translations for support agents

Best for: Zendesk teams wanting AI that auto-generates ticket responses and translations

Caffeinated CX

Subscription

4

AI that auto-drafts support replies based on your team past ticket history and knowledge base

Best for: Support teams wanting AI that auto-drafts replies based on past ticket history

Mavenoid

Custom

4

AI-guided troubleshooting for hardware and product companies technical support

Best for: Hardware and product companies wanting AI-guided troubleshooting for technical support

Freshchat

Per agent

4

AI-powered messaging platform for customer engagement across web, mobile, and social

Best for: Teams wanting modern messaging-first support with AI bots and proactive engagement

DigitalGenius

Custom

4

AI that auto-resolves shipping, delivery, and order issues for ecommerce brands

Best for: Ecommerce brands wanting AI that auto-resolves shipping, delivery, and order issues

Zoho Desk AI

Per user

4

AI-powered helpdesk within the Zoho ecosystem with Zia AI for routing, sentiment, and auto-responses

Best for: Businesses already using Zoho CRM who want an AI-enabled helpdesk tightly integrated with their stack

LiveAgent

Per agent

4

All-in-one helpdesk with AI chatbot, live chat, call center, and ticketing at an affordable price

Best for: Small businesses wanting the most features per dollar including helpdesk, chat, phone, and AI in one package

Capacity

Subscription

4

AI-powered knowledge management and support automation that learns from your entire organization data

Best for: Organizations with knowledge scattered across multiple systems that need AI to unify and surface answers

14.ai

Custom (agency model)

4

Fully managed AI support agents with agency-style implementation for startups

Best for: Startups wanting fully managed AI support agents with agency-style implementation

Supportbench

Per user

4

B2B customer support platform with AI SLA management, sentiment tracking, and health scoring

Best for: B2B companies managing complex customer relationships with SLA requirements

Chatfuel

Per conversations

4

No-code AI chatbot builder for WhatsApp, Instagram, and Facebook Messenger support automation

Best for: Businesses that primarily support customers through WhatsApp and social media messaging channels

Re:amaze

Per user

4

Customer support helpdesk for ecommerce with AI chatbots, shared inbox, and FAQ automation

Best for: Small Shopify stores wanting an affordable combined helpdesk plus chatbot plus FAQ tool with ecommerce integrations

Mava

Freemium

4

AI support for Web3 and community-first companies across Discord, Telegram, and web

Best for: Web3 and community-first companies needing AI support across Discord, Telegram, and web

Chatwoot

Freemium

4

Open-source customer engagement platform with AI chatbot and self-hosting for data control

Best for: Self-hosted teams wanting open-source customer engagement platform with AI and full data control

Landbot

Freemium

4

No-code chatbot with visual flow builder for WhatsApp and web support automation

Best for: Marketing and support teams wanting no-code chatbot with visual flow builder for WhatsApp and web

Verloop

Custom

4

Conversational AI platform for automating support with industry-specific bots

Best for: Businesses in banking, ecommerce, and travel needing industry-specific conversational AI

Kommunicate

Subscription

4

No-code AI chatbot platform that automates customer conversations across web, mobile, and messaging channels

Best for: Non-technical teams that want to build and train AI chatbots without coding for multi-channel support

Customerly

Subscription

4

AI customer service platform with video live chat, help center, and AI chatbot for growing businesses

Best for: Growing SaaS and ecommerce businesses that want live chat, AI support, and email marketing in one affordable tool

Neople

Custom

3.9

AI digital colleague trained on company knowledge for customer service teams

Best for: Customer service teams wanting an AI digital colleague trained on company knowledge

Desku

Per user

3.9

Affordable AI helpdesk with chatbot and knowledge base for small businesses

Best for: Small businesses wanting affordable AI helpdesk with chatbot and knowledge base

Enchant

Per user

3.9

Simple clean shared inbox with basic AI assistance for small support teams

Best for: Small teams wanting a simple clean shared inbox with basic AI assistance

Kayako

Per agent

3.9

Unified customer service platform with AI chat and ticketing for small to mid-size teams

Best for: Growing teams needing unified inbox with AI chat support below enterprise pricing

Tiledesk

Freemium

3.9

Open-source AI chatbot with live chat for teams wanting free self-hosted customer support

Best for: Open-source teams wanting free self-hosted AI chatbot with live chat and full data control