Last updated March 25, 2026
Klaus
StartupAI-powered conversation review and QA platform that automatically scores support quality across all channels
Best for: Support teams that want automated quality assurance scoring across all channels without manual review
Target Audience
QA managers, support leaders
Overview
Klaus (now Zendesk QA) automatically scores 100% of support conversations across chat, email, and phone using AI to evaluate quality, detect sentiment, and identify coaching opportunities without manual QA review.
Key Features
Integrations
Pros
- Scores 100% of conversations automatically
- Strong coaching workflows
- Good rubric customization
- Wide helpdesk integration
Cons
- Now part of Zendesk may affect standalone
- Enterprise pricing
- Complex setup for rubrics
- Requires buy-in from managers
Quick Facts
- Pricing
- Per user
- Starting Price
- Contact sales
- Category
- Ai Qa Analytics
Pricing Details
Custom pricing based on team size and conversation volume. Available standalone or bundled with Zendesk.
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