Last updated March 25, 2026
Kayako
StartupUnified customer service platform with AI chat and ticketing for small to mid-size teams
Best for: Growing teams needing unified inbox with AI chat support below enterprise pricing
Target Audience
Growing support teams
Overview
Kayako provides a unified customer service platform combining AI chat, ticketing, self-service portal, and customer journey tracking for growing teams at an accessible price point.
Key Features
Integrations
Pros
- Good unified platform
- Customer journey tracking
- Accessible pricing
- Self-service portal included
Cons
- AI less advanced than leaders
- Smaller ecosystem
- Brand less recognized
- Feature depth limited
Quick Facts
- Pricing
- Per agent
- Starting Price
- $39/agent/month
- Category
- Ai Helpdesk Agents
Pricing Details
Growth $39/agent/mo, Scale $99/agent/mo. Enterprise custom.
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