Last updated March 25, 2026
NiceReply
StartupAI-powered CSAT, NPS, and CES surveys with sentiment analysis for support teams
Best for: Support teams wanting AI-powered CSAT, NPS, and CES surveys with sentiment analysis
Target Audience
Support teams, CX managers
Overview
NiceReply provides AI-powered customer satisfaction surveys including CSAT, NPS, and CES with sentiment analysis, real-time dashboards, and integration with major helpdesk platforms.
Key Features
Integrations
Pros
- Simple focused survey tool
- All three survey types
- Good helpdesk integration
- Real-time dashboards
Cons
- Per-response pricing tiers
- Survey-focused only
- Limited AI depth
- Analytics on higher plans
Quick Facts
- Pricing
- Subscription
- Starting Price
- $59/month
- Category
- Ai Qa Analytics
Pricing Details
Mini $59/mo (100 responses), Start $99/mo (250), Grow $199/mo (1000), Business $299/mo (2500).
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