Last updated March 25, 2026
Gorgias AI
FeaturedStartupAI-powered ecommerce helpdesk that automates support and turns service interactions into revenue
Best for: Shopify and ecommerce brands that want AI support automation deeply connected to their store data
Target Audience
Shopify stores, ecommerce brands
Overview
Gorgias is an AI-powered helpdesk built specifically for ecommerce that automates up to 60% of customer support tickets while identifying opportunities to convert service interactions into sales. Its AI auto-responds to order tracking, returns, refund requests, and product questions by pulling real-time data from Shopify, BigCommerce, or Magento. Gorgias treats support as a revenue channel.
Key Features
Integrations
Pros
- Built specifically for ecommerce
- Revenue attribution from support
- Deep Shopify integration
- Affordable starter plan at $10
Cons
- Per-ticket pricing adds up at volume
- Ecommerce focus limits other use cases
- AI accuracy depends on store data quality
- Advanced features only in higher tiers
Quick Facts
- Pricing
- Subscription + per ticket
- Starting Price
- $10/month (Starter)
- Category
- Ai Support Ecommerce
Pricing Details
Starter $10/mo (50 tickets), Basic $60/mo (300 tickets), Pro $360/mo (2000 tickets), Advanced $900/mo (5000 tickets). Automation add-on available.
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