Gorgias vs Tidio

Last updated March 25, 2026

Gorgias is the ecommerce helpdesk leader with deep Shopify integration and revenue attribution starting at $10 per month. Tidio Lyro is a simpler AI chatbot for small stores starting at $32.50 per month for 50 conversations. Choose Gorgias for serious ecommerce support with order management. Choose Tidio for simple affordable chatbot for small stores.

Gorgias AI

AI-powered ecommerce helpdesk that automates support and turns service interactions into revenue

4.4/5

Best for: Shopify and ecommerce brands that want AI support automation deeply connected to their store data

Pricing

Subscription + per ticket

Starting Price

$10/month (Starter)

Pros

• Built specifically for ecommerce
• Revenue attribution from support
• Deep Shopify integration
• Affordable starter plan at $10

Cons

• Per-ticket pricing adds up at volume
• Ecommerce focus limits other use cases
• AI accuracy depends on store data quality
• Advanced features only in higher tiers

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Tidio Lyro

AI chatbot for small businesses that resolves routine support questions from your FAQ and knowledge base

4.1/5

Best for: Small ecommerce stores and SMBs wanting an affordable easy-to-setup AI chatbot for basic support automation

Pricing

Per conversation

Starting Price

$32.50/month (50 AI conversations)

Pros

• Very affordable entry point
• Easy setup for non-technical users
• Good for small ecommerce stores
• Free plan available to test

Cons

• Per-conversation pricing limits scale
• AI capabilities more basic than enterprise tools
• Limited to FAQ-based answers
• Advanced features need higher tiers

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