Last updated March 25, 2026
Chatwoot
Open SourceOpen-source customer engagement platform with AI chatbot and self-hosting for data control
Best for: Self-hosted teams wanting open-source customer engagement platform with AI and full data control
Target Audience
Privacy-conscious teams, developers
Overview
Chatwoot is an open-source customer engagement platform with AI chatbot, live chat, shared inbox, and multi-channel support that can be self-hosted for complete privacy control or used as managed cloud.
Key Features
Integrations
Pros
- Open-source with active community
- Self-hosted for privacy
- Multi-channel included
- Free cloud tier
Cons
- Self-hosting requires DevOps
- Less AI sophistication
- Smaller ecosystem
- Community-driven support
Quick Facts
- Pricing
- Freemium
- Starting Price
- Free (self-hosted) / $19/agent/month cloud
- Category
- Ai Chatbots Support
Pricing Details
Free self-hosted. Cloud Hacker free, Startups $19/agent/mo, Business $39/agent/mo, Enterprise $99/agent/mo.
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