Chatwoot vs Tiledesk
Last updated March 25, 2026
Both are open-source customer support platforms with self-hosting options. Chatwoot focuses on multi-channel customer engagement with a larger community. Tiledesk emphasizes AI chatbot capabilities with visual flow design. Choose Chatwoot for broader multi-channel engagement. Choose Tiledesk for stronger AI chatbot features.
Chatwoot
Open-source customer engagement platform with AI chatbot and self-hosting for data control
4/5
Best for: Self-hosted teams wanting open-source customer engagement platform with AI and full data control
- Pricing
- Freemium
- Starting Price
- Free (self-hosted) / $19/agent/month cloud
Pros
- Open-source with active community
- Self-hosted for privacy
- Multi-channel included
- Free cloud tier
Cons
- Self-hosting requires DevOps
- Less AI sophistication
- Smaller ecosystem
- Community-driven support
Tiledesk
Open-source AI chatbot with live chat for teams wanting free self-hosted customer support
3.9/5
Best for: Open-source teams wanting free self-hosted AI chatbot with live chat and full data control
- Pricing
- Freemium
- Starting Price
- Free (open-source) / $25/month cloud
Pros
- Open-source and free self-hosted
- Full data control
- AI chatbot included
- Active community
Cons
- Requires technical setup for self-hosting
- Smaller community than commercial
- UI less polished
- Limited support on free
Feature Comparison
| Feature | Chatwoot | Tiledesk |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Starting Price | Free (self-hosted) / $19/agent/month cloud | Free (open-source) / $25/month cloud |
| Rating | 4/5 | 3.9/5 |
| Key Features | 8 features | 8 features |
| Integrations | 7 integrations | 6 integrations |