Last updated March 25, 2026
Hiver
StartupAI-powered shared inbox built on top of Gmail for customer support teams
Best for: Small support teams that work in Gmail and want AI-assisted shared inbox without leaving their email
Target Audience
Gmail-based support teams
Overview
Hiver turns Gmail into a helpdesk with AI email summarization, auto-tagging, collision detection, SLA tracking, and CSAT surveys. Support teams can manage shared inboxes without leaving Gmail.
Key Features
Integrations
Pros
- Lives in Gmail natively
- Easy adoption for Gmail teams
- Good SLA tracking
- Affordable
Cons
- Gmail only no Outlook
- Limited outside Google ecosystem
- Less powerful than dedicated helpdesks
- Basic AI features
Quick Facts
- Pricing
- Per user
- Starting Price
- $19/user/month
- Category
- Ai Agent Assist
Pricing Details
Lite $19/user/mo, Growth $29/user/mo, Pro $49/user/mo. Free trial available.
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