AI Agent Assist / Copilots
Last updated March 25, 2026
AI copilot tools that help human support agents draft responses, summarize conversations, and find answers faster.
Comparison Table
| Tool | Best For | Pricing | Rating |
|---|---|---|---|
| Best for: Teams that collaborate on customer communication across email, chat, and social and need AI to speed up responses | $19/user/month (Starter) | 4.3 | |
| Best for: Small support teams that work in Gmail and want AI-assisted shared inbox without leaving their email | $19/user/month | 4.1 | |
| Best for: Small teams that share email inboxes and want AI to help draft, translate, and organize communications | Free / $14/user/month | 4.1 | |
| Best for: Zendesk teams wanting AI that auto-generates ticket responses and translations | $15/agent/month | 4 | |
| Best for: Support teams wanting AI that auto-drafts replies based on past ticket history | $299/month | 4 | |
| Best for: Customer service teams wanting an AI digital colleague trained on company knowledge | Contact sales | 3.9 |
All AI Agent Assist / Copilots (6)
Front AI
Collaborative inbox platform with AI that drafts replies, summarizes threads, and routes messages across teams
Best for: Teams that collaborate on customer communication across email, chat, and social and need AI to speed up responses
Hiver
AI-powered shared inbox built on top of Gmail for customer support teams
Best for: Small support teams that work in Gmail and want AI-assisted shared inbox without leaving their email
Missive
Collaborative email and chat platform with AI for drafting replies, translating, and summarizing
Best for: Small teams that share email inboxes and want AI to help draft, translate, and organize communications
Stylo AI
Zendesk AI add-on that auto-generates ticket responses and translations for support agents
Best for: Zendesk teams wanting AI that auto-generates ticket responses and translations
Caffeinated CX
AI that auto-drafts support replies based on your team past ticket history and knowledge base
Best for: Support teams wanting AI that auto-drafts replies based on past ticket history
Neople
AI digital colleague trained on company knowledge for customer service teams
Best for: Customer service teams wanting an AI digital colleague trained on company knowledge