AI Voice Support Agents
Last updated March 25, 2026
AI agents that handle customer phone calls, provide voice-based support, and manage call center automation.
Comparison Table
| Tool | Best For | Pricing | Rating |
|---|---|---|---|
| Best for: Large enterprises needing multilingual voice AI for high-containment call center automation | Contact sales | 4.3 | |
| Best for: Call centers and phone support teams that want real-time AI coaching to improve agent performance during live calls | Contact sales | 4.3 | |
| Best for: Enterprises needing conversational AI across voice and chat with enterprise-grade controls | Contact sales | 4.2 | |
| Best for: Mid-to-large contact centers that need AI across voice, digital channels, and workforce optimization | $75/user/month | 4.2 | |
| Best for: Large enterprises with complex contact center operations needing AI across all channels | Contact sales | 4.1 | |
| Best for: High-volume contact centers wanting AI to autonomously handle phone calls end-to-end | Contact sales | 4.1 | |
| Best for: European enterprises wanting AI phone agents with strong GDPR compliance | Contact sales | 4.1 |
All AI Voice Support Agents (7)
PolyAI
Enterprise voice AI for high-containment call center automation with natural conversational experience
Best for: Large enterprises needing multilingual voice AI for high-containment call center automation
Balto
Real-time AI coaching for phone support agents that guides conversations, ensures compliance, and improves outcomes
Best for: Call centers and phone support teams that want real-time AI coaching to improve agent performance during live calls
Cognigy
Enterprise conversational AI across voice and chat with enterprise-grade controls and compliance
Best for: Enterprises needing conversational AI across voice and chat with enterprise-grade controls
Talkdesk AI
Cloud contact center with AI-powered virtual agents, agent assistance, and workforce management
Best for: Mid-to-large contact centers that need AI across voice, digital channels, and workforce optimization
NICE CXone
Enterprise cloud contact center platform with AI self-service, agent assist, and interaction analytics
Best for: Large enterprises with complex contact center operations needing AI across all channels
Replicant
AI that autonomously handles phone calls end-to-end for high-volume contact centers
Best for: High-volume contact centers wanting AI to autonomously handle phone calls end-to-end
Parloa
European enterprise AI phone agents with strong GDPR compliance and natural conversation
Best for: European enterprises wanting AI phone agents with strong GDPR compliance