Document360 vs Guru
Last updated March 25, 2026
Document360 is a standalone knowledge base platform for external help centers at $149 per month. Guru delivers knowledge to agents inside their existing tools at $15 per user per month. Choose Document360 for a full customer-facing help center. Choose Guru for internal agent knowledge at the point of work.
Document360
AI-powered knowledge base platform for creating self-service help centers that reduce ticket volume
4.2/5
Best for: SaaS and tech companies that want a professional knowledge base with AI search and auto-generated suggestions
- Pricing
- Subscription
- Starting Price
- Free / $149/month (Standard)
Pros
- Professional knowledge base
- Good AI search
- Version control included
- SEO features
Cons
- $149/mo starting price is mid-range
- Free plan very limited
- Can be complex to organize
- Best for larger content needs
Guru
AI-powered knowledge management platform that delivers verified answers to agents wherever they work
4.2/5
Best for: Support teams that need real-time knowledge access within their existing tools
- Pricing
- Per user
- Starting Price
- Free (3 users) / $15/user/month
Pros
- Delivers answers where agents work
- Strong verification workflows
- Free tier available
- Good browser extension
Cons
- Per-user pricing scales
- Requires content creation effort
- Best for internal knowledge
- Analytics on higher tiers
Feature Comparison
| Feature | Document360 | Guru |
|---|---|---|
| Pricing Model | Subscription | Per user |
| Starting Price | Free / $149/month (Standard) | Free (3 users) / $15/user/month |
| Rating | 4.2/5 | 4.2/5 |
| Key Features | 8 features | 8 features |
| Integrations | 7 integrations | 7 integrations |