LiveAgent vs Zoho Desk

Last updated March 25, 2026

LiveAgent offers the most features per dollar with built-in call center at $15 per agent per month. Zoho Desk provides Zia AI within the massive Zoho ecosystem at $14 per user per month. Choose LiveAgent for built-in phone and maximum features. Choose Zoho Desk if you are in the Zoho ecosystem.

LiveAgent

All-in-one helpdesk with AI chatbot, live chat, call center, and ticketing at an affordable price

4/5

Best for: Small businesses wanting the most features per dollar including helpdesk, chat, phone, and AI in one package

Pricing

Per agent

Starting Price

$15/agent/month

Pros

• Incredible features per dollar
• Built-in call center
• Universal inbox
• 200+ integrations

Cons

• AI is basic compared to specialists
• Interface feels dated
• Setup can be complex
• Less modern UX

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Zoho Desk AI

AI-powered helpdesk within the Zoho ecosystem with Zia AI for routing, sentiment, and auto-responses

4/5

Best for: Businesses already using Zoho CRM who want an AI-enabled helpdesk tightly integrated with their stack

Pricing

Per user

Starting Price

$14/user/month (Standard)

Pros

• Very affordable with free tier
• Zia AI included
• Massive Zoho ecosystem
• Good for SMBs

Cons

• Best within Zoho ecosystem only
• AI less advanced than specialists
• Interface can feel cluttered
• Zia accuracy varies

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