Agent Copilot
Last updated March 25, 2026
An agent copilot is an AI tool that assists human support agents by drafting replies, summarizing conversations, and suggesting answers in real-time.
An agent copilot is AI that works alongside human support agents rather than replacing them. It drafts response suggestions, summarizes long conversation threads, pulls relevant knowledge base articles, and recommends next actions. The human agent reviews, edits, and sends the final response. This approach keeps humans in control while dramatically increasing speed. Examples include Intercom Fin Copilot, Front AI, and eesel AI in copilot mode.
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Frequently Asked Questions
Is an agent copilot better than a fully autonomous AI agent?
It depends on your comfort level. Copilots are safer because humans review every response. Autonomous agents are faster but risk errors. Many teams start with copilot and upgrade to autonomous.
How much faster do copilots make agents?
Agent copilots typically reduce response time by 30-50% by drafting replies and surfacing relevant information instantly.
Which tools offer agent copilot mode?
Intercom Fin Copilot, eesel AI, Front AI, Stylo AI, and Caffeinated CX all offer copilot mode where AI assists rather than replaces agents.